Questions & Answers

Questions, answered honestly.

Everything a homeowner asks before signing up — and the honest answer, including where each plan stops.

Most commonly asked questions
What's actually included in my plan?
If a handyman can do it, it's included. Repairs, maintenance, odd jobs, installs — over 100 services, handled and tracked. From our experience, over 95% of everything your home needs is something our handyman does for you — all included in one flat monthly subscription.

What's not included: larger projects — anything needing specialty trades, permits, or a full crew (a remodel, a re-pipe, repainting a whole house). But we still manage those for you. We source the vendor, vet them, you approve the cost first, and you never chase anyone.
What happens when I need a repair?
Simple. Text us a photo — and it gets handled. All included in your plan, at no extra cost.
Can I text / call whenever I want?
Yes — and each plan works a little differently.

Proactive — a standing appointment every month. All your maintenance is guaranteed done.

Dedicated — everything in Proactive, plus we're there within 24 hours every time something breaks. You never wait for a repair, and it's guaranteed — we don't leave it until it's done.

Concierge — everything in Dedicated, plus your own team. Two standing visits a month, you call us for odd jobs whenever you want — we come out, and it's all included.

You choose the plan that's right for you and your home.
How do you do all this for the price?
Because we exclusively serve select neighborhoods in Los Angeles. We launched in Hancock Park because we already look after homes here — family, and the families our co-founder Phin grew up with. And we found something: less driving, handymen who know the area, who know these homes — the way they were built, what goes wrong in them, and what to watch for.

That density is what makes this price possible. We believe this is the easiest thing a homeowner can ever say yes to. That's exactly why we designed it this way.
Who's actually coming into my home?
A background-checked, licensed, bonded and insured handyman. On Dedicated and Concierge, it's the same person every time — someone who knows your house. We install a smart lock at no charge so access is logged and secure, and you don't have to be home.
Why do I need this? I already have a guy.
Keep him. Plenty of our clients have someone who comes and does odd jobs cheaply — we're all for it, and we'll work alongside them.

But you know the problem. You have to find him, schedule him, supervise him, and chase him. We're not a handyman. We're the core service your home actually needs — the maintenance, the repairs, and the person managing all of it. We replace the job of managing him.
How do I know what really gets done?
You get an update after every single visit — everything we handled, documented with photos, before and after, plus a watch list of things we're keeping an eye on.

We treat your home like it's our own. We're your partner in it. And you can cancel any time — which means we earn your business every single month.
What if something gets damaged or goes missing?
We're insured and bonded, and every visit is photographed and logged. But the honest answer is that we're built to make it nearly impossible — background checks, smart-lock entry logs, photo documentation, and a strict rule that we never work unsupervised in rooms with valuables.

We're a neighborhood business. Our reputation is the whole company.
Am I locked into a contract?
No. Cancel anytime. No contract, no cancellation fee. If we're not earning it, you shouldn't pay for it.
Will you actually show up?
You get a standing appointment — same day, same time, every month. You'll know exactly when we're coming, and we'll text you before we arrive. That's the whole point.
Do I pay for parts and materials?
Yes — at cost. No markups, no vendor kickbacks. We'll tell you what something costs before we buy it.
My house is big. Does that change the price?
Yes, and we'd rather say so than surprise you. Plan pricing covers homes up to 3,000 sq ft.

3,001–4,500 sq ft: +$75/mo  ·  4,501–6,000 sq ft: +$200/mo  ·  Over 6,000 sq ft: +$500/mo.
What happens if I don't have anything for you this month?
Good — that means it's working. Our whole goal is that you don't notice the things we're working on. That said, there's always something to fix. We come on a standing appointment to make sure all your repairs and maintenance are up to date — and there's always plenty to do.

The real goal is a home that runs perfectly — us anticipating the repairs, calling them out, and getting them done before they happen.
What if I'm not happy with the work?
We come back until it's right. No questions, no charge. That's not a policy — it's the whole business.
Proactive · $300/mo · Hancock Park only
What exactly do I get?
A standing appointment every month. We run your full maintenance list — filters, detectors, water heater, systems, the whole sweep — and your maintenance is guaranteed done, however long it takes. Then we work through your repair list in priority order, and we find the things you haven't noticed yet.
Does it include repairs?
Yes. Every repair we can get to at your visit — leaking toilets, dripping faucets, sticking doors, broken outlets, drywall, paint touch-ups. Plus one urgent call-out a year, whenever you need it.
What if something breaks the day after you leave?
You've got one urgent call-out a year — use it. After that, it goes on your list for the next visit, or it's a $150 call-out. If you don't want to wait, that's exactly what Dedicated is for.
Is it the same person every time?
Not guaranteed. We send whoever's on your route that day. A dedicated handyman who knows your house comes with Dedicated.
Can you hang my shelves while you're here?
No — and this is the honest limit of this plan. Proactive is a maintenance and repair plan. Odd jobs and installs — mounting a TV, hanging shelves, assembling furniture — aren't included. We'll happily do them at $75/hr, or they're included on Dedicated.

Where Proactive stops

No odd jobs. No dedicated person. Repairs wait for your visit. This plan is about one thing: your home stops falling apart. If that's what you want, it's perfect.

Want more? Dedicated ($450) — your own handyman who knows your house, repairs never wait, and your odd jobs are included. Just 2 hours of odd jobs a month pays for the upgrade.
Proactive — $300/month Hancock Park only · Cancel anytime
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Dedicated · $450/mo · Available Across LA
What does "guaranteed" actually mean?
We don't leave it broken. If a repair needs parts, or needs more time than your visit allows, we come back. Two hours today, two tomorrow — whatever it takes. No extra bill, ever. We might be at your house three days in a row. That's the plan working.
Something broke. How fast are you here?
Within 24 hours. Text a photo, we handle it. You never wait for your monthly visit.
Is it really the same person?
Yes. Your own handyman. He knows your house, your systems, and where the supply closet is — because he stocked it. He's not learning your home every month.
Are odd jobs included?
Yes. Mount the TV, hang the shelves, install the fixtures, assemble the furniture, fix the gate. Anything on our list, handled at your visit.
Can I call or text you whenever I want?
Yes — always. Call, text, send a photo, any time. What's guaranteed is that your repairs are handled within 24 hours — unless it's out of scope for us, in which case we source the right people and manage it for you. Odd jobs happen during your scheduled visit.
My kid's birthday is Saturday and I need the furniture moved.
That's an extra on this plan. We'll absolutely do it, and we'll tell you exactly what it costs first. On Concierge, it's just included — we show up with two guys and there's no bill.

Where Dedicated stops

Odd jobs wait for your visit. No two-man jobs. No after-hours. Your repairs never wait — but your projects do.

Want more? Concierge ($900) — your handyman is genuinely on call. Anything, any day, including two-man jobs and event prep. No hourly billing, no invoices, ever.
Dedicated — $450/month Available across LA · Cancel anytime
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Concierge · $900/mo · 3 Spots Only
So I can just... call you? Whenever?
Yes. That's the whole plan. Text a photo. We come. Repairs, maintenance, odd jobs, installs — whatever your home needs. You never wait for a scheduled visit, and you never see a bill.
My kid's birthday is Saturday and I need all the furniture moved.
We'll be there. Two-man jobs are included. We bring the right number of people to get it done — and there's no invoice.
What if I need you three times in one week?
Then we come three times. Some months you'll need a lot. Some months almost nothing. That's the deal — it evens out, and you never have to think about it. This is a relationship, not a meter.
How many homes does my handyman have?
No more than eight. That's the cap — it's how we guarantee he's actually available to you. He's in your neighborhood, he's at your home twice a month minimum. It's an exclusive service, and it's deliberately small.
What are the crew days?
Twice a year we bring the whole team: windows inside and out, gutters, chimney, power washing — all in one day. You come home and the house looks transformed. No bill.
Will you repaint my entire kitchen?
No — that's a larger project, not handyman work. But here's what we will do: we'll source it, vet the painters, negotiate the price, and manage the whole job for you. You'll approve the cost before anyone starts. You still never have to chase anyone.
Honestly — is there a limit?
We don't watch the clock and we don't count hours. But we'll be straight with you: this works because it's a long-term relationship. If we ever notice a pattern that's becoming a genuine standing need, we'll tell you and build you a plan that actually fits. We'd rather do that than have you feel like you're rationing us.
Is $900 worth it?
By far and away, this is the most value you could ever have. A full-time estate manager costs well into six figures. You're getting a dedicated handyman, a home concierge, and an on-call licensed contractor — a team that knows your house and handles everything, for a flat monthly price with no invoices.

If you never want to think about your house again, this is the plan.
Concierge — $900/month Available across LA · 3 spots only · Cancel anytime
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The only line, in one sentence.
If a handyman can do it, it's included.
If it needs a specialty trade, a permit, or a full crew, it's a project — and we'll manage that for you too.

Still have questions?

Reach out to Phin directly. Every new client starts with a free home assessment — no obligation, no pressure.

Send Phin a Message